HIV/AIDS CASE MANAGER

General Description of the Job Class

In accordance with the mission of West Coast AIDS Foundation, the HIV/AIDS Case Manager, under the direction of the Executive Director and Physicians,  provides linkage, monitoring, planning and advocacy for the most appropriate HIV services for Adults infected with HIV/AIDS.

Duties and Responsibilities of this Level

1. HIV/AIDS Case Management duties may include but not limited to the following:

1. Conduct comprehensive assessments for people with HIV disease; develop, implement and revise service plans on an ongoing basis.
2. Assist clients in accessing needed medical care, dental care, substance abuse services and mental health services.
3. Accessibility to regular and reliable transportation to travel extensively throughout Pinellas County.
4. Documenting all services through the established record keeping policies and procedures.
5. Responds to calls from program clients within 24 hours.
6. Attend and complete mandatory trainings.
7. Provides assistance with the acquisition of public assistance, Medicaid, food stamps, Social Security and other financial benefits and entitlements.
8. Work collaboratively with other AIDS Service Organizations, as well as Mental Health and Chemical Dependency Programs to ensure adequate care for clients.
9. Attend and participates in team and all staff meetings.
10. Ability to organize, prioritize multiple projects and meet deadlines in a time-sensitive environment.
11. Ability to develop good working relationships with internal and external customers.
12. Demonstrate ability to work with people of diverse socio-economic backgrounds, ethnicities, sexual orientation and lifestyle.
13. Maintains confidentiality regarding patient and business within the office
14. Be intimately familiar with appropriate sources of referral for home care services, mental health and chemical dependency services, financial, housing, food, emotional support, etc., for people with HIV/AIDS.
15. Familiarity with Ryan White Care Act Title I, II, and III and program requirements.
16. Previous experience in the entry of patient data, including but not limited to demographic, clinical and other relative tracking information.

 

Required Qualifications at this Level

Education:   Bachelor’s degree from accredited college or University.  

Experience: Previous experience in case managing individuals

Degrees, Licensure, and/or Certification:   BA Degree in Social Work or closely related field.

Knowledge, Skills, and Abilities: 

1. Excellent communication skills
2. Good customer service skills.
3. Possess Positive attitude/behavior.
4. Proficiency in Microsoft Office programs, including  Word and Excel.
5. Ability to respond quickly to change.
6. Ability to keep required documents legible and organized in client record for monitoring purposes.